Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently offer shipping within the United States. Available delivery options will be displayed at checkout.

2. How much does shipping cost?

Any applicable shipping charges will be displayed at checkout before you place your order.

3. How long does delivery take?

Estimated delivery is approximately 4–7 business days, including 1–2 business days for processing and an estimated 3–5 business days for transit. These are estimates, not guaranteed delivery dates.

4. Will I receive tracking information?

When tracking is available, we will send the tracking details by email after your order has been dispatched.

5. Can I change or cancel my order?

Contact us as soon as possible at info@Torinan.shop. We will let you know whether the order can still be changed or canceled.

6. Can I return an item?

Eligible items may be returned within 30 calendar days of delivery, subject to our Return & Refund Policy and applicable law.

7. When will I receive my refund?

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original payment method. Processing times depend on your payment provider.

8. What if my item arrives damaged or incorrect?

Contact info@Torinan.shop with your order details and, if possible, photographs of the issue. We will review your case and explain the available options.

9. What payment methods do you accept?

The available payment methods are displayed at checkout.

10. How can I contact customer support?

Merchant Name: Torinan
Email: info@Torinan.shop
Phone: 701 733 76 90
Business Address: 3 Apple Park Way, Cupertino, CA 95014, United States